Refund policy

At Charming Mystery Games, we want you to be completely enchanted with your purchase. If, for any reason, you wish to exchange or return your unopened physical game or add-on, our straightforward return policy makes it easy! Simply contact us within 7 business days of your purchase, and we’ll guide you through the process. Your satisfaction is our priority—if something doesn’t charm you, we’ll make it right!

You have 7 days from the date of receipt to return the unopened product in the same shipping box it was shipped in. Once the product is opened, however, it is not returnable.
Please contact us in advance if you have any questions to ensure the game is a fit for your group or recipient.

Downloadable games are final sale.